Privacy Notice

This notice explains how Bespoke Custom Builders ("we", "us") collects and uses personal information when you contact us, request a consultation, engage us on a project, or use this website. We act as the data controller for the personal information described below.

Information we collect

• Identity and contact details — name, email, phone number, project address.
• Project information — drawings, specifications, planning references and correspondence you share with us.
• Financial information — invoicing details necessary to issue and settle contracts.
• Technical information — IP address, device and browser type, pages viewed, collected via cookies (see our cookie policy).

How we use it

• Responding to enquiries and arranging consultations (lawful basis: legitimate interest).
• Preparing quotations, contracts and design proposals (lawful basis: steps prior to a contract).
• Delivering contracted work and aftercare (lawful basis: performance of a contract).
• Complying with statutory record-keeping for tax, building control and warranty (lawful basis: legal obligation).
• Improving this website through aggregated analytics (lawful basis: consent).

Who we share it with

We share information only with parties necessary to deliver the service: architects, structural engineers, planning consultants, building control, suppliers and our accountants. We do not sell personal information.

Retention

Enquiry information is held for 24 months. Project records (contracts, drawings, certificates, warranties) are retained for 12 years to satisfy statutory and warranty obligations. Accounting records are retained for 7 years.

Your rights

Under UK GDPR you have the right to access your data, request correction or erasure, restrict or object to processing, and to data portability. Where we rely on consent you may withdraw it at any time. To exercise any right, email info@bespokecustombuilders.co.uk. You may also complain to the Information Commissioner's Office (ico.org.uk).

Contact

Bespoke Custom Builders, Buckinghamshire, United Kingdom. Email: info@bespokecustombuilders.co.uk. Telephone: 07491 866160.